In this workshop, you will learn how to train your staff to rise to the next level of service excellence. We will address best practices and real-life situations. In addition, we will provide HR online resources for the workplace.

What we will cover:
• The important role of customer-contact employees
• Smart techniques and better communication
• Critical Art of listening
• Strategies for creating a great remote and virtual customer experiences
• Dealing with difficult customers

Speakers: Danielle Jenkins (SBDC Advisor)