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WEBINAR HR Hot Topics: Workplace Training – How to Deliver Exceptional Customer Service
Nov 17, 2021 @ 6:00 pm - 7:00 pmFree
In this workshop, you will learn how to train your staff to rise to the next level of service excellence. We will address best practices and real-life situations. In addition, we will provide HR online resources for the workplace.
What we will cover:
• The important role of customer-contact employees
• Smart techniques and better communication
• Critical Art of listening
• Strategies for creating a great remote and virtual customer experiences
• Dealing with difficult customers
Speakers: Danielle Jenkins (SBDC Advisor)